Contact Us

Kulunucom

Every day 9:00am - 8:30pm

Head Office

Email: support@kulunucom.lk
Call Us: 0777 250 0255 / 077 337 4858
Address: J Block 11/12, New Shopping Complex Gampaha

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Frequently Asked Questions

Are all mobile phones at Kulunu Mobile genuine and original?

Yes! We guarantee 100% genuine and original mobile phones, tablets, smartwatches, and accessories from leading global brands including Apple, Samsung, Xiaomi, Google Pixel, Honor, Vivo, and Oppo.

 

Do you sell both brand new and used/pre-owned devices?

Yes, we offer both Brand New (Sealed Pack) devices and certified Used/Pre-owned devices. Each used device undergoes a strict quality check by our technicians before being listed for sale.

 

Are all mobile phones TRCSL approved?

All devices sold with Company Warranty are 100% TRCSL (Telecommunications Regulatory Commission of Sri Lanka) approved. For international models or store-warranty units, please check the product description or contact our team for clarification.

 

What type of warranty do you offer?

We offer two types of warranties depending on the device:

  • Company Warranty: Official agent warranty (e.g., Singer, John Keells, Genxt, Softlogic) valid for 1 to 2 years.

  • Store/Hardware Warranty: Provided directly by Kulunu Mobile (typically 1 to 12 months hardware warranty + software warranty).

How do I claim a warranty if my phone has an issue?

If you encounter a hardware or software issue within the warranty period:

  1. Bring your device along with your original purchase invoice and warranty card to our physical store.

  2. If you ordered online, contact our customer support line to arrange courier pickup or drop-off.

  3. Note: Physical damage, liquid damage, cracked screens, or unauthorized third-party repairs void the warranty.

What payment methods do you accept?

We offer multiple convenient payment options:

  • Cash on Delivery (COD) / Store Pickup

  • Direct Bank Transfer / Online Deposit

  • Debit & Credit Cards (Visa, MasterCard)

  • Buy Now, Pay Later (BNPL) platforms (e.g., Koko, Mintpay)

Do you offer credit card installment plans?

Yes! We support 0% interest installment plans for selected major credit cards. Installment options are also available through BNPL apps like Koko and Mintpay (3-month interest-free installments).

 

Do you deliver islandwide across Sri Lanka?

Yes! We deliver to any location across Sri Lanka via reliable courier services (e.g., Pronto, Prompt Xpress, Domex).

How long does delivery take?

  • Western Province / Local Areas: 1 – 2 working days.

  • Outstation / Islandwide: 2 – 4 working days.

Can I inspect the package upon delivery (Cash on Delivery)?

Our courier partners allow cash collection upon delivery. For safety and security reasons, sealed box packages can only be opened after payment is completed to the courier agent.

 

Can I trade in my old phone to buy a new one?

Yes! We offer a hassle-free trade-in service. Bring your current mobile device to our store for a quick physical and technical evaluation, and we will give you a fair market trade-in value toward your new purchase.

 

What should I bring for a phone exchange?

To get the best valuation for your trade-in, please bring:

  • The mobile device (charged)

  • Original box and original accessories (chargers, cables)

  • A valid National Identity Card (NIC) or Driving License for verification