Return & Refund Policy

Last Updated: August 2026

At Kulunucom.lk, we take pride in delivering high-quality mobile phones, laptops, and tech accessories. We want you to be completely satisfied with your purchase. If you are not entirely happy or encounter an issue with your order, we are here to help.

1. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

  • Return Window: You must report and initiate your return request within [e.g., 3 to 7 days] of receiving your package.

  • Condition: Items must be in their original, unused, and undamaged condition, with all original packaging, box seals, manual booklets, warranty cards, and included accessories intact.

  • Proof of Purchase: You must provide the original order receipt/invoice issued by Kulunucom.lk.

2. Defective or Damaged Products

If your item arrives damaged, defective, or incorrect upon delivery:

  1. Inspect Upon Receipt: Please check your package immediately upon delivery.

  2. Contact Us Promptly: Report the issue to our support team within 24–48 hours with photos or videos clearly showing the damage or defect.

  3. Replacement/Repair: Once inspected and verified by our technical team, we will provide a replacement unit, arrange a warranty repair, or offer a full refund if a replacement is unavailable.

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

  • Opened or Used Software: Unsealed software products or digital codes.

  • Hygiene Items: In-ear earphones, earbuds, or wearable health products if the seals have been broken.

  • Physical/Liquid Damage: Devices showing physical damage, water exposure, or evidence of unauthorized repairs after delivery.

  • Clearance/Sale Items: Products explicitly marked as “Final Sale” or purchased during special clearance promotions.

  • Change of Mind: We generally do not accept returns or refunds for a simple “change of mind” once a package has been opened or unsealed.

4. How to Initiate a Return

To start a return request, follow these steps:

  1. Contact our customer service team via Phone (0777 250 0255 / 077 337 4858) or Email (support@kulunucom.lk).

  2. Provide your Order ID, Invoice Number, and a clear explanation/photos of the reason for return.

  3. Our team will review your request and provide shipping/drop-off instructions if approved.

  4. Items sent back to us without prior authorization will not be accepted.

5. Return Shipping Costs

  • Defective or Incorrect Orders: If the return is due to a seller error (wrong item sent or DOA item), Kulunucom.lk will cover the return shipping costs.

  • Approved Non-Defective Returns/Exchanges: If an exchange or return is approved for reasons other than a seller error, the customer is responsible for covering all shipping costs.

6. Refunds Process

  • Inspection: Once your returned item is received at our store/warehouse, our team will inspect it within [e.g., 2–3 business days].

  • Approval: We will notify you via phone or email regarding the status of your refund approval.

  • Method of Payment:

    • Online Card Payments: Approved refunds will be credited back to the original credit/debit card used during purchase (processing times vary depending on your bank, typically 5–10 business days).

    • Cash on Delivery / Direct Bank Transfer: Refunds will be transferred directly to your verified Sri Lankan bank account.

7. Contact Us

For any questions or support regarding returns, exchanges, or refunds, please get in touch with our team:

  • Store Address: J Block 11/12, New Shopping Complex, Gampaha, Sri Lanka

  • Phone: 0777 250 0255 / 077 337 4858

  • Email: support@kulunucom.lk